drain cleaners

 

    Miller Product   

Complaint: In July of 2012, I was contacted by one of Miller Products sales representatives to sale me more of their "septic helper" even though I was not in need of it. I was told that since I had not ordered in some time, my guarantee expired. I was also told that the product had been reformulated and that I now needed to use an entire bag, each month, rather than a quarter bag. After receiving the product, I discovered that none of the rep's statements were true. I was also charged twice. I contacted ***** *****, with Miller Products, on July 30, 2012 with this information. She told me that she would reimburse me for the double charge, which she did. She also asked me if I would consider keeping the product I just received if she reimbursed me for half of the price. I agreed to that. I never received that reimbursement. I called her over 10 times throughout the year and each time she had a different story as to why I had not received my reimbursement. On May 11, 2013, I told ***** that I was going to return the product. She told me not to do that and that she would call me that evening once I got home from work. She never called. I returned the product on May 17. I have not received my refund for the product. I sent ***** a letter asking for the refund and received no response. The product I returned was registered by mail. The numerous phone calls have been documented.
Desired Settlement: I want to be reimbursed $159 for the product I returned and $15.40 for the return shipping charge.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

-----------------------------------------------------------
BBB Business Review -- B A D ! !

  FBK Products 

2255 Glades Road, Suite #324A/Office #24, Boca Raton, FL 33431 - See more at: http://www.bbb.org/south-east-florida/business-reviews/septic-tank-treatment-supplies/fbk-products-in-boca-raton-fl-330008

　

As of November 22, 2011, Wifredo A. Ferrer, United States Attorney for the Southern District of Florida, and Arthur A. Elkins, Jr., Inspector General, United States Environmental Protection Agency - Office of Inspector General (EPA-OIG), announced defendants Mary Moore, 54, Joseph Nouerand, 52, and Christopher Lincoln, 46, all residents of Palm Beach County, pled guilty yesterday to one count of conspiracy to commit wire fraud. Sentencing has been scheduled for February 10, 2012, before U.S. District Judge Kenneth L. Ryskamp.According to court documents and statements at the hearing, Moore, Nouerand and Lincoln, in concert with other employees of FBK Products, LLC., knowingly participated in a scheme to fraudulently market and sell an unnecessary and unneeded septic treatment product to residents of various states across the country.During the plea, the defendants admitted to participating in a scheme beginning from March 12, 2009 through October 2010. Using the name FBK and Septic Remedy, the defendants and their employees made sales pitches to possible customers in various states that misled them into believing that the U.S. Environmental Protection Agency, the Food and Drug Administration, and the U.S. Department of Agriculture were affiliated with the septic treatment product that the defendants were marketing telephonically under the name Septic Remedy. As a further part of the scheme, the defendants and others fraudulently misled residents into believing that Septic Remedy would eliminate the need for having their septic tank pumped; that government regulations had changed the components of toilet paper; and that the version of Septic Remedy being marketed by the defendants was a second generation product, reformulated to work on allegedly new toilet papers. Through this scheme, some elderly customers were defrauded into purchasing more than seventy years worth of toilet paper. The fraud was valued at approximately $1,000,000. - See more at: http://www.bbb.org/south-east-florida/business-reviews/septic-tank-treatment-supplies/fbk-products-in-boca-raton-fl-33000824#sthash.3aUQdbGR.dpuf

-------------------------------------------